Digital Wallpapers: Due to the nature of digital wallpapers (instant download), we generally do not offer refunds once the files have been purchased and downloaded. If you encounter any technical issues with your file, please contact us.
Print-on-Demand Merchandise: We strive to ensure your order arrives in perfect condition. If you receive a damaged or defective item, please notify us within 24 to 48 hours of delivery.
Unboxing Video Requirement: To be eligible for a replacement or refund on any damaged physical items, customers must provide an unboxing video starting from an unopened, sealed package without any cuts or editing, clearly showing the defect. Claims made for accidental drops, mishandling, or damage caused by the customer will not be accepted.
Returns: Since our physical products are made-to-order, we cannot accept returns based on a change of mind. We will, however, provide a replacement or a refund if the item is proven to have arrived damaged or misprinted.